Privacy Policy

Last updated: November 14, 2026

Fu Cai Chinese Restaurant 499 Inc (499 Canal St, Unit 5, Brattleboro, VT 05301) is the data controller for the information described below. This policy explains what we collect when you order pickup online, why we collect it, and the choices you have, including the rights given by the EU and UK General Data Protection Regulation (GDPR).

What we collect

When you place an online pickup order we collect your name, phone number, email address, order details, and any special instructions you write. If you create an account we also store your login credentials in hashed form. We never see or store your full card number.

Why we use it, and our legal basis

Performance of a contract: preparing your order, taking payment, and contacting you about that order.
Consent: optional SMS order updates and the optional Google Maps embed.
Legitimate interests: keeping the site secure and preventing fraudulent orders.
Legal obligation: keeping sales and tax records.

Who we share it with

We do not sell your personal data. We share only what is needed with service providers who process data on our behalf: Stripe for payment processing, Twilio for SMS order updates, our email provider for password-reset and receipt messages, and our website and database hosting providers. These providers may process data in the United States; where required, transfers rely on the European Commission's Standard Contractual Clauses.

How long we keep it

Order records are kept for as long as needed for accounting and tax purposes, then deleted. Account details are kept until you ask us to close your account. Browser storage is cleared as described in the table below.

Cookies and browser storage

We do not use advertising or analytics tracking. The items below marked essential are required for ordering to work. The optional item loads only after you allow it.

rest_access_token, rest_refresh_token, rest_user

Keeps you signed in to your account.

Essential · Until you sign out or clear your browser storage.

fu-cai-cart

Remembers the items in your cart before checkout.

Essential · Until your order is placed or you empty the cart.

order_phone_<id>

Lets you re-open your order status without signing in.

Essential · Cleared when you close the browser tab.

fu-cai-consent

Remembers your choice on this banner.

Essential · Until you change or clear your preferences.

Google Maps embed

Shows our location on a map. Loads content from Google.

Optional · Set by Google, only after you allow it.

No choice saved yet.

Your rights

Access a copy of the personal data we hold about you.
Correct inaccurate or incomplete details.
Ask us to delete your account and order history, where we are not required to keep it.
Receive your data in a portable, machine-readable format.
Object to or ask us to restrict certain processing.
Withdraw consent for SMS updates or optional cookies at any time.

To exercise any of these rights, call us at (802) 254-2990. We respond within one month. If you are in the EU or UK and are unhappy with our response, you can complain to your local data protection supervisory authority.

SMS messaging

If you choose to opt in during checkout, we may send transactional SMS messages about your order only. These messages may include order confirmation, preparation updates, ready-for-pickup notifications, and cancellation notices. We do not send marketing or promotional text messages through this program.

Message frequency varies based on order activity. Message and data rates may apply. You can reply STOP to opt out of SMS updates and HELP for help.

SMS consent is optional and is not a condition of purchase. You may place an order without agreeing to receive SMS updates.

SMS privacy

We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. Mobile information is used only to send order-related notifications when you have opted in.

Children's privacy

Our online ordering is intended for adults. We do not knowingly collect personal data from children under 16.

Contact

For privacy questions or requests, contact Fu Cai Chinese Restaurant 499 Inc at (802) 254-2990, or write to us at 499 Canal St, Unit 5, Brattleboro, VT 05301.